EmCan is a loyalty program that allows members to earn and redeem EmCoins when fueling or shopping at Emarat petrol stations and partner brands. Members can access exclusive benefits and rewards through the EmCan app.

EmCoins are an exclusive loyalty currency that you earn every time you transact at Emarat Petrol stations and participating brands. 
The EmCoins can be saved, transferred and redeemed against future purchases.
 

You can join EmCan by registering on the app. You can find the app App Store (iOS) and Google Play (Android). Go to your corresponding store and just search for "EmCan" to download it on your mobile device.

Finally, you can register. You would need an active UAE number so you can receive an OTP Validation to get your registration started. Once registration is done, you will be able to access all member benefits. 

The app is available in English and Arabic.

• Email: info@emcan.com
• WhatsApp: +971507591887

You can earn EmCoins by fueling or shopping at Emarat stations or Partner Brands

Bronze Tier

• C-Store (Fresh Plus): 2 EmCoins
• Bakeria (+ Arabica): 2 EmCoins
• Autocare (Carwash + LubEx): 3 EmCoins
• Raffle: 1 Ticket 

Silver Tier

• C-Store (Fresh Plus): 3 EmCoins
• Bakeria (+ Arabica): 3 EmCoins
• Autocare (Carwash + LubEx): 4 EmCoins
• Raffle: 2X Ticket

Gold Tier

• C-Store (Fresh Plus): 4 EmCoins
• Bakeria (+ Arabica): 4 EmCoins
• Autocare (Carwash + LubEx): 5 EmCoins
• Raffle: 3X Ticket

Yes, an internet connection is required, and Free Wi-Fi is available at all Emarat stations. But, if you are logged in and have no internet connection, you can still pull your QR code to earn.

It is available on the home screen, at the top. On the blue card under your name, it says “Total Balance”. You can see both, your points balance and its AED equivalent.

Tap on the blue card and select “Transactions” to get all the recent transactions. If you want to pull older ones, you can just tap “See All” and select the period.

To redeem or burn your points, tap on the Burn option on the home screen blue card, and move the slider to select how many points you want to burn. Finally, you can generate the QR Code which once you show it to the staff before you make your payment, it will automatically deduct the selected amount and adjust the total amount to be paid.

You can also open the Burn or Redeem screen by tapping on the QR Code icon at the bottom of the screen, which would open both QR code sections, “Earn” and “Redeem”.

Yes, the Redeem QR Code will do both, burn the amount you selected and earn on the amount to be paid.

The logic is simple, you will earn points on the amount paid only, excluding the amount you burned. For example, if your total is 100 AED, you burn 20 AED and you pay 80 AED, then you will earn points on the 80 AED paid, not the total amount (100 AED).
 

Yes, you can transfer your EmCan points to other EmCan users (friends or family). This feature is available in the app under the "Points Transfer" section.

No, you can either redeem or use discounted voucher. You can’t combine both.

Points expire 24 months after being earned, if not used.

Tiers (Bronze, Silver, and Gold) are levels based on points earned annually. Higher tiers unlock additional benefits, such as earning more points per liter of fuel.

• Bronze: As a new member, you start with the Bronze tier. You can browse the app, earn points, redeem points for discounts, and enjoy loyalty benefits.
• Silver: Earn 10,000–29,999 points in 12 months to upgrade automatically.
• Gold: Earn more than 30,000 points in 12 months to upgrade automatically.

When you return an item, you will get back the points you earned from that item or transaction, and you will lose the points you earned. This is automatically processed by the system.

No. Deleting your account will also delete your points. A new account can be created with the same phone number, but points will not be transferred.

Through the EmCan app you can book a car recovery powered by Towr. This allows you to book a car recovery and earn points on that transaction.

Link your Emirates Skywards account to EmCan and effortlessly convert EmCoins to Miles (and vice versa through the Skywards Everyday App). Ts & Cs apply.

To convert points, you must:

• Have an EmCan account
• Have an Emirates Skywards account
• Have a credit card linked in Emirates Skywards
• Have the minimum balance of:
  • 2,000 Miles in your Emirates Skywards account, and;

  • 1,000 EmCoins in your EmCan account

• Proceed with linking both accounts
• The points exchange option will then be available to you and conversions happen in real-time

Converting your Skywards Miles to EmCan Points through the Skywards app follows the below rate:

• 1 Skywards Mile = 2 EmCan points

Minimum transaction value: 2,000 Miles (3,000 EmCan points)

EmCan Points to Skywards Miles

• 10 EmCoins  = 1 Skywards Mile 

Minimum transaction value: 1,000 EmCan points (100 Skywards Miles)

If you are an Etihad Water & Electricity customer, you can benefit of this exclusive partnership. To do so, please:

• Install the EmCan App and register
• Upon log in, you will be welcomed with an invitation to link your EtihadWE account (using your EtihadWE Business Partner) and select the accounts you would like to link.

Finally, when you pay your EtihadWE invoice within the first 5 days after it’s issued, you will automatically earn 1,000 EmCoins.

You can earn upto 1,000 EmCoins just by linking your EtihadWE accounts and paying your invoice within the first 5 days after its issuance.

This partnership is really unique in its offering as it brings two great entities with one goal, benefiting their customers. 

Linking your EmCan account to your Blue account unlocks a new level of rewards as it enables you to “Double Dip”, allowing you to seamlessly maximize rewards across all outlets of Blue Rewards & EmCan stations.

The process is simple, you will need to: 

• Have an EmCan account and a Blue account
• Log in to either app and navigate to the Partners section
  • In EmCan, this section can be found by going to the “Home” screen and tapping on the EmCan card
  • Then select the tab “Partners” on the top-right
• Start the linking process and enter the same phone number you used to sign up on the Blue app
• That’s it, now that you are linked, welcome to the Double Dipping program!

As an EmCan member, you will be eligible to earn a significant amount of EmCoins just by applying for a new Banking product from top banks in the UAE. 

This is an exclusive offer for EmCan members and is additional on top of any existing bank welcome offers. EmCoins will be credited simply on approval of your banking product!

The EmCoins reward vary based on the banking product you apply for”

• Credit Cards: Additional up to AED 1,500 worth EmCoins with a new Credit Card from a curated selection.
• Mortgage: Additional AED 1,000 worth EmCoins on a new Mortgage loan from a wide choice of banks.

Bank Accounts: Additional up to AED 2,500 worth EmCoins on a new bank account.

To enjoy this offer, you must be a registered EmCan member with an active Silver or Gold Tier status. Book eligible services through the Rayna Tours section in the EmCan app to receive your discount 20% for Silver Tier members and 30% for Gold Tier members. Simply log into your EmCan account, choose your tour, and the discount will be automatically applied at checkout.

Call/WhatsApp: +97142087511 or Email: boxoffice@raynatours.com

EmCan Gold Members can enjoy an exclusive 30% discount on a wide range of Samsung products. To be eligible, you must have an active Gold Tier membership and access the discount through the EmCan member portal. The offer applies to personal purchases only and cannot be used for business or resale purposes. Simply log into your EmCan member portal and apply the discount when purchasing Samsung products through the designated platform.

Yes, go to the menu, access your profile to update:

• Title
• Date of Birth
• Nationality
• Email
• Car information

To update the name or phone number you must contact customer support or Rashed Agent.

Go to Settings > Manage Account > Delete Account to cancel your membership. 

Note: Deleting your account will also remove all your points.

Contact us via Rashed Agent, WhatsApp or info@emcan.com

Please provide the attendant or Rashed agent or the EmCan Customer Support team via WhatsApp, with your EmCan member identification number (below the QR code). An agent will contact you.

Please Contact EmCan customer service at info@emcan.com to deactivate or disconnect your account.

Share a picture of your receipt to Rashed Agent or the EmCan Customer Service via info@emcan.com or WhatsApp (+971507591887). Our team will verify the purchase and award the points if eligible. Please allow up to 48 hours for processing.